Terms and Conditions
The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by ASTC City Cabs for the hiring of cabs:
The customer shall pay the cab fare (as displayed in the app), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Cab Services.
The customer agrees and accepts that the use of the Services provided by the ASTC City CABS is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
The customer shall ensure that he/she will not indulge in any of the following activities while in a ASTC City Cabs:
Smoking or consuming any kind of intoxicants inside the Cab. The Chauffeur has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the chauffeur, or is causing a nuisance.
Littering the Cab
Misusing, soiling or damaging any of the devices (technical/non-technical) in the Cab.
Asking the chauffeur to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The chauffeur also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
Asking the chauffeur to board more than 4 adults in the Cab. The rules under which the Cab services are provided by the Company, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the chauffeur to allow more than 4 adult passengers in the Cab. The chauffeur has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
Asking the chauffeur to board more than 4 adults in the Cab. The rules under which the Cab services are provided by the Company, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the chauffeur to allow more than 4 adult passengers in the Cab. The chauffeur has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
Without prejudice to the above, ASTC City Cabs makes no representation or warranty that:
The Services will meet the customer's requirements.
The Services will be uninterrupted, timely, secure, or error-free.
ASTC City Cabs shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of Cab service offered by ASTC City Cabs or due to the failure of ASTC City Cabs to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of ASTC City Cabs or any person or any organization involved in the above mentioned systems.
ASTC City Cabs will not be liable for any damages of any kind arising from the use of the service offered by ASTC City Cabs, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
There shall be extra charges for far off locations & toll charges as well.
If any passenger misses the train or flight or bus, ASTC City Cabs will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason.
The Customer shall indemnify ASTC City Cabs from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which ASTC City Cabs may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on ASTC City Cabs.
ASTC City Cabs is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a Cab booking. The location based information will be used only to facilitate and improve the probability of locating a Cab for the Customer.
ASTC City Cabs shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of ASTC City Cabs in any way as ASTC City Cabs, in its absolute discretion, deems fit or if it considers it in its interests to do so.
ASTC City Cabs shall be entitled at any time without giving any reason to terminate the booking of Cabs done by the Customer.
ASTC City Cabs encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Cab during the journey, ASTC City Cabs will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
If the Customer leaves any goods in the Cab or has any complaint in respect of the Services or the use of the Cab, the Customer has to inform ASTC City Cabs of the same in writing within 24hours of using the Cab or the Services of ASTC City Cabs.
ASTC City Cabs shall not be liable for any conduct of the chauffeur of the Cabs. However, ASTC City Cabs encourages you to notify it of any complaints that you may have against the chauffeur of any Cab that you may have hired using the ASTC City Cabs's Services.
ASTC City Cabs shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment.
All the calls made to ASTC City Cabs's call centre are recorded by ASTC City Cabs for quality and training purposes.
All vehicles registered with ASTC City Cabs are continuously tracked using GPS for security reasons only.
ASTC City Cabs have right to use the customer contact information for its own marketing purposes. ASTC City Cabs may send regular SMS updates to the mobile numbers registered with it.
For any queries kindly get in touch with our customer care no: 0361 7961144 and mail us at: support@astccitycabs.com
The above mentioned terms and conditions of use and the Privacy Policy constitute the entire agreement between the User(s) and Red Cab with respect to access to and use of the app and the Services offered by ASTC City Cabs, superseding any prior written or oral agreements in relation to the same subject matter herein.